Communication Privacy Policy

Sharing of Personal Information:

We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

Please be aware that while we take steps to safeguard your privacy, standard text messaging is not a HIPAA-secure form of communication, and there is some risk that your protected health information (PHI) could be intercepted or viewed by unintended recipients. By choosing to communicate via text, you acknowledge and accept this risk.

Texting and HIPAA Compliance:

Text messaging may be used for limited administrative or therapeutic communication (such as scheduling, appointment reminders, or brief check-ins). However, due to the limitations of security with standard SMS and mobile messaging platforms, text messages should not be used to share sensitive clinical information, mental health concerns, or emergencies.

By opting in to receive text messages from Gaining Ground Mental Health Counseling, PLLC, you understand and accept that:

  • Text messaging is not a secure or encrypted method of communication.

  • Texts may be stored on your device or mobile provider’s servers.

  • Texting is not appropriate for urgent or emergency concerns.

  • You have the right to request alternative, more secure forms of communication (e.g., encrypted email or patient portals, if available).

  • You can revoke your consent to communicate via text at any time.

Opting Out of Text Messages:

You have the right to opt out of receiving text messages from Gaining Ground Mental Health Counseling, PLLC at any time. To opt out, you can reply "STOP" to any text message you receive from us. Once opted out, you will no longer receive messages unless you explicitly opt back in.

Consent and Opt-In:

By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy, which is strictly to be used for communication between yourself and Gaining Ground Mental Health Counseling, PLLC. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive. You may revoke this consent at any time by following the opt-out instructions listed above.